Mr Cash & Carry

When can an item be returned?

• Request a return within 48 hours (2 days) of delivery.
• If the item is damaged/broken/leaking, expired, wrong or missing — you get a return or replacement.
• The item packing must be sealed and the bill/order number available.

Which items cannot be returned?

• Fresh vegetables, fruit, milk/yogurt, and opened or weighed (loose) items.
• Items damaged by the customer or already used.

How to return

• Login, open My Orders, press "Return Request" on a delivered order, and select the item and reason.
• Our team will contact you by phone and collect the item; after approval you get a refund/replacement (cash or adjusted in your next bill).

For help: